Shipping & Returns

Shipping

We ship within the United States with carriers like USPS, UPS and FedEx. Make sure shipping address is current, correct and complete. We are NOT responsible for Stickers that are shipped to an incorrect address.

When you place an order, we will ESTIMATE shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date ESTIMATES may appear on the shipping quotes page. Delivery dates are ESTIMATED and NOT GUARANTEED.

Shipping rates are calculated based on the product’s weight and delivery location. Shipping cost are paid to carriers (USPS, UPS etc) and are NON-REFUNDABLE.

USPS Ground Advantage and Priority Mail shipping dates are NOT GUARANTEED and in some cases packages are delayed by USPS.

PLEASE NOTE: Eccentric Stickers IS NOT responsible for delivery delays caused by the carriers (USPS, UPS etc) and NO refunds will be issued to customers if they order is delayed by the carrier as long as Eccentric Stickers has transferred the package to the carrier and the tracking number is showing that the package is with the carrier.

 

Returns & replacements

Custom stickers are printed to order from your own design, so they can't be resold. That's why we can't accept returns of custom stickers, and we can't exchange an order if you change your mind. Please check your design, size and quantity in the preview before you pay: what you approve is what we print.

When we'll reprint or refund

  • Damaged in shipping. If your stickers arrive damaged, we'll replace them.
  • A printing fault on our side. If our printer causes a misprint, such as streaks, smudges or a cut in the wrong place, we'll reprint the affected stickers.
  • Wrong order. If we send you the wrong item, we'll send the right one.

In each case you choose: a free replacement, or a refund for the affected items to your original payment method.

What we can't cover

  • Mistakes in the design you approved, such as a typo, a blurry or low-resolution image, or the wrong size or quantity.
  • Small color differences between your screen and the printed vinyl. Screens glow and vinyl doesn't, so very bright or neon colors print a shade calmer.

How to ask

Contact us within 14 days of delivery. Email eservice@eccentricstickers.com with your order number and a photo of the problem, or send your order number through our contact form and attach the photo when you reply to our email. A real person replies within a business day.