Refund policy
Custom stickers are printed to order from your own design, so they can't be resold. That's why we can't accept returns of custom stickers, and we can't exchange an order if you change your mind. Please check your design, size and quantity in the preview before you pay: what you approve is what we print.
When we'll reprint or refund
- Damaged in shipping. If your stickers arrive damaged, we'll replace them.
- A printing fault on our side. If our printer causes a misprint, such as streaks, smudges or a cut in the wrong place, we'll reprint the affected stickers.
- Wrong order. If we send you the wrong item, we'll send the right one.
In each case you choose: a free replacement, or a refund for the affected items to your original payment method.
What we can't cover
- Mistakes in the design you approved, such as a typo, a blurry or low-resolution image, or the wrong size or quantity.
- Small color differences between your screen and the printed vinyl. Screens glow and vinyl doesn't, so very bright or neon colors print a shade calmer.
How to ask
Contact us within 14 days of delivery. Email eservice@eccentricstickers.com with your order number and a photo of the problem, or send your order number through our contact form and attach the photo when you reply to our email. A real person replies within a business day.